Delivery:
We ship throughout the world. We offer 5 methods of shipping: (Please note that a signature will be required for all of our deliveries)
UK STANDARD – £3.95 (Approx 2 – 5 working days) or FREE when you spend over £100
UK PRIORITY NEXT DAY – £6.95 (Next Working Day for orders BEFORE 2pm Monday-Thursday in Mainland UK- Not guaranteed, down to reliability of carrier)
UK SATURDAY – £9.95 (Mainland UK only for orders BEFORE 2pm Friday. National holidays exempt)
EU – £10 (Delivery usually within 7 – 10 working days)
Rest of World – £15 (Delivery usually within 7 – 10 working days)
We use Royal Mail as our main carrier for shipping. On larger orders we use DPD courier services for delivery. Both options allow customers to track and trace their parcel whilst in transit. If no one is available to sign for your parcel when it arrives then a card will be left for you to contact and rearrange delivery.
If you have provided us with an email then once your order has been shipped you would receive an automated dispatch email from us that will include your tracking number for your parcel. If you do not know your tracking number please call our customer service team on 020 8090 0331.
You will also receive an email from one of the carriers that will be shipping your parcel containing your tracking information and estimated delivery date. If you have provided us with your mobile phone number and your order is sent by DPD, you will also receive a text containing the tracking information and estimated delivery date.
To track your order via Royal Mail press the link below and fill in your tracking number:
To track your order via DPD press the link below and fill in your tracking number:
Return And/Or Exchanges:
(Exchanges Are Not Available To PAYPAL Customers)
FREE UK Returns And/Or Exchanges: Via Royal Mail
We offer FREE RETURNS & EXCHANGES for all UK customers! Returns/Exchanges must be returned within 14 working days of receipt for your order to be refunded or exchanged. (postage is not refunded)
Simply fill in the relevant section on the back of your invoice found inside your parcel (there is no need to call us). Next send your item(s) and completed invoice back to us by using the Tracked 48 Return label also found inside your parcel. (no stamp is required)
In case you misplace the Tracked 48 Return Label, you can download one below:
www.royalmail.com/track-my-return/create/4374
Find your nearest Royal Mail Drop Off centre at www.royalmail.com/services-near-you#/
(The above return label is for both Adini and Skyla. Always ask for your free certificate of posting from the Post Office that provides limited postal insurance)
BOOK A PICKUP OF YOUR PARCEL FROM HOME:
Royal Mail now offers to pick up your parcel from your home at the cost of 60-70p per parcel.
Our Returns label allows you to access this service but the customer will need to pay the 60-70p charge. Follow instructions below:
send.royalmail.com/collect/youritems
(NB. Returning one item is usually 250g / Select Medium size for our parcels)
International Returns:
Simply fill in the returns form on the back of the invoice (there is no need to call us). Next send your item(s) and completed returns form to (Postage Required):
Adini/Skyla, 891 Great West Road, Isleworth, Middlesex, TW7 5PD, UK
We will automatically calculate any amount that is owed or to be refunded, and instruct our bank to refund or charge you, making all returns and exchanges secure, easy, quick and hassle free (we do not hold any of your payment details but must instruct our bank to perform any additional refund/charge on the card used to pay).
We accept Returns/Exchanges within 14 days after receipt of goods. All goods are exchanged for the same price as bought for (eg. if an item is bought with a 10% discount, it will be exchanged for a product with 10% regardless of that price shown on the website). Goods are the responsibility of the sender until they reach us. We do not refund postage on any orders.
Please note it is the responsibility of the customer to ensure that returned/exchanged goods reach us in the exact same condition as they were sent.
On extremely rare occasions goods being returned/exchanged may be lost or damaged in transit to us. Royal Mail provides only limited insurance of around £100 if items are lost. If you are returning goods well in excess of this, we recommend paying for special delivery postage, which covers you for around £500. Please remember it is very rare that items sent back go missing in the post, but always have a return address attached to the package just incase.
Again, don’t forget to ask for your Royal Mail Proof of Posting, that would be needed when making a claim to Royal Mail and always remember our excellent Customer Service Team is only an email or phone call away to assist you as best we can in such cases.
Convenient Returns/Exchanges At £3
We now offer returns via Collect+ at a charge of £3 per returned package. There are over 7500 Collect+ stores nationwide where you can drop off your Adini/Skyla return. Whether it's on your way to or from work, or on a Saturday or Sunday, Collect+ provides the most convenient way to return our goods.
Follow the link below, fill in your Adini/Skyla order number and your email...you will then receive an automated email where you can print out your returns label to attach to your return parcel. Please ensure any delivery labels are covered or removed. Then find your closest Collect+ store to drop off the parcel to.
https://www.clicksit.com/adinilondon
The charge of £3 will be removed from your refund or charged to your payment card depending on your return/exchange.
(Collect+ only accept parcels less than 10kg in weight and with maximum dimensions of 60x50x50cm.)
Find you closest Collect+ drop-off store at www.collectplus.co.uk/store-locator.
Take your parcel there after attaching your print label, the storekeeper will scan your parcel label and give you a receipt which should keep as proof of postage. It includes a 7-character code which you can use to track your parcel online at www.collectplus.co.uk/track.
Store Locator
